FAQs

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.

When you choose PayPal as your payment method, you’ll be redirected to PayPal’s site to complete your order. You can check the status of your payment by logging in to your PayPal account.

We don’t offer cash on delivery (COD).

Yes, you can use our country selector to choose your desired currency.

You can apply the discount code when checking out. Just enter the code in the Discount field.

Please always double-check that you’ve placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible.

As we would like to produce, print and process your order as soon as possible, we can only accept requests about changes (the color or the size of the product) 48 hours after you have placed your order.

Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation requests within 1 hour after placing your order with us. Always be sure to double-check your information before placing an order.

You can only make changes before processing starts. After your order has been processed, we’re unfortunately unable to make any changes.

Always be sure to double-check your information before placing an order.

Dye sublimation is a quick and effective digital printing process that allows users to digitally add custom-made graphics to fabrics, clothing, rigid material, and promotional products. It is a two-step process that begins with printing the mirror image of the desired graphics onto transfer paper.

The now printed transfer paper enters into a heat press with a plain polyester fabric. Man-made materials like polyester fabrics contain polymers that when heated, enable the bonding of ink. The heat press warms up to 370⁰ F and transforms the dye from solid to gas, so the colors are embedded in the fabric. It allows the image to become a part of the fibers of the substrate. The printed fabrics don’t require any drying time, and this significantly reduces the production time.

The custom graphic uses a four-color printing process featuring CMYK colors which are created using a mix of Cyan, Magenta, Yellow and Black inks. The prints produced with CMYK inks have more vivid and brilliant color outputs than other screen-printing practices. Images printed on fabric won’t fade even after multiple washing.

Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size.

If an item is too small or too big, please contact Customer Service.

We’ll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to sales@voolup.com , along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to sales@voolup.com, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to sales@voolup.com, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

You have 14 business days after the receipt of your order to request a return. If you received a damaged item , please contact us within 7 days after the delivery.

We will provide you with a return address and wait for the return to arrive. Please note that the 14 days period doesn’t include the shipping time therefore you do not have to worry regarding delays with the package.

If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.

Once we receive your return form, we’ll contact you via email with the next steps, typically within 24–48 hours.

When you’re ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.

Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don’t pay return shipping fees.

We aren’t responsible for returns that are lost or stolen while in transit.

We’ll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.

The return shipping cost is the customer’s responsibility. Unfortunately, we don’t provide a return shipping label.

If you receive a defective item, you have a right to receive a replacement product, depending on the item’s availability. If the item is no longer available, you’ll receive a full refund for that item.

There’s no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.

If you’ve successfully canceled your order, you’ll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.

You can place an order and add or choose a different shipping address. Unfortunately, we don’t offer gift wrapping.

Yes, you can exchange items within 14 business days of receiving them. Please email to sales@voolup.com

Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we’ll process your exchange.